1. About Massage Hero

Massage Hero is a technology platform that provides websites, booking systems, and marketing tools for massage therapists, spas, and wellness professionals.

Massage Hero does not provide massage therapy, healthcare, or medical services, and is not responsible for services delivered by businesses using the platform.

2. Eligibility

To use Massage Hero, you must:

• Be at least 18 years old

• Be legally able to enter into binding contracts

• Use the platform for lawful business purposes only

3. Account Registration

To access certain features, you must create an account.

You agree to:

• Provide accurate and complete information

• Keep your login details secure

• Notify us immediately of any unauthorised access

You are responsible for all activity that occurs under your account.

4. Your Responsibilities as a User

You are solely responsible for:

• Your business operations

• The services you offer to clients

• The accuracy of information displayed on your website

• Compliance with applicable laws and regulations

• Managing client communications, bookings, and records

Massage Hero does not verify, endorse, or guarantee any user’s services.

5. Client Data & Privacy Responsibilities

Massage Hero acts as a technology provider and data processor.

As a user of the platform, you are responsible for:

• Acting as the data controller for your clients’ information

• Providing your own privacy policy to clients

• Obtaining valid consent for data collection and processing

• Lawfully handling any health or consultation information

Massage Hero is not responsible for misuse of client data by platform users.

6. Health & Consultation Forms

Massage Hero may provide tools that allow users to collect consultation or intake information from clients.

You acknowledge that:

• You are solely responsible for the content and use of such forms

• You must ensure lawful handling of any health-related information

• Massage Hero does not review or validate medical or health data

7. Payments & Subscriptions

a) Fees

Access to certain Services may require payment.

Pricing, billing cycles, and features are displayed at the time of purchase or subscription.

b) Payment Processing

Payments are processed by third-party providers such as Stripe and PayPal. Massage Hero does not store payment card details.

c) Refunds

Unless otherwise stated in writing:

• Setup fees are non-refundable once work has commenced

• Subscription fees are non-refundable for partially used periods

8. Availability & Service Limitations

While we aim to provide reliable access, Massage Hero does not guarantee:

• Uninterrupted service

• Error-free operation

• Specific business results or performance

The platform may be unavailable due to maintenance, updates, or external factors beyond our control.

9. Marketing & Results Disclaimer

Massage Hero provides tools intended to support online presence and marketing efforts.

We do not guarantee:

• Increased bookings

• Revenue growth

• Search engine rankings

• Advertising performance

Results depend on many factors beyond our control.

10. Acceptable Use

You agree not to use the Services to:

• Violate any laws or regulations

• Upload harmful, misleading, or unlawful content

• Infringe intellectual property rights

• Harass, abuse, or harm others

• Attempt to access systems without authorisation

We reserve the right to suspend or terminate accounts for misuse.

11. Intellectual Property

All platform software, designs, branding, and content provided by Massage Hero remain our intellectual property unless otherwise agreed in writing.

Users retain ownership of their own content but grant Massage Hero a licence to use it for the purpose of providing the Services.

12. Termination

We may suspend or terminate access to the Services:

• For violation of these Terms

• For misuse of the platform

• For non-payment

• At our discretion where necessary to protect the platform

Users may cancel subscriptions in accordance with their billing terms.

13. Limitation of Liability

To the maximum extent permitted by law:

• Massage Hero is not liable for indirect, incidental, or consequential losses

• We are not liable for loss of profits, data, or business opportunities

• We are not responsible for disputes between users and their clients

Use of the Services is at your own risk.

14. Indemnification

You agree to indemnify and hold harmless Massage Hero from any claims, damages, or liabilities arising from:

• Your business activities

• Client interactions

• Misuse of the platform

• Breach of these Terms

15. Changes to the Services or Terms

We may modify the Services or these Terms at any time.

Continued use of the platform constitutes acceptance of updated Terms.

16. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

17. Contact

For questions about these Terms, contact: [email protected]