Last updated: 05/02/2026

Massage Hero (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the Massage Hero platform and website.

By using Massage Hero, you agree to the practices described in this policy.

1. Who We Are

Massage Hero provides websites, booking systems, and marketing tools for massage therapists, spas, and wellness professionals.

We do not provide massage or healthcare services ourselves. We operate solely as a technology platform.

Contact email: [email protected]

2. Who This Policy Applies To

This Privacy Policy applies to:

• Massage therapists, spas, and wellness businesses using the Massage Hero platform

• Visitors to the Massage Hero website

• End users (clients) booking appointments through websites powered by Massage Hero

3. Information We Collect

a) Information from Massage Hero users (therapists and businesses)

We collect information necessary to provide and manage our services, including but not limited to:

• Name and contact details

• Business name and business information

• Website and service details

• Login credentials

• Billing and subscription information

• Information submitted during onboarding and account setup

The onboarding process may request detailed information about your business to allow us to configure your website, booking system, and related services correctly.

b) Information from clients booking appointments

When clients book appointments through a Massage Hero-powered website, the platform may collect:

• Name

• Email address

• Phone number

• Appointment details

• Optional message or enquiry

• Technical data such as IP address and device information

c) Health and consultation information

Massage Hero may provide therapists with the option to collect client consultation or intake information, which may include health-related data.

Important clarification:

• Massage Hero does not control how therapists collect or use health information

• Each therapist or business is the data controller for their own clients’ information

• Therapists are responsible for having their own privacy policy and obtaining appropriate consent from their clients

Massage Hero acts only as a data processor for such information.

4. How We Use Personal Data

We use personal data to:

• Provide and operate the Massage Hero platform

• Set up and manage user accounts

• Process payments and subscriptions

• Send transactional, onboarding, and marketing communications

• Improve our services, website, and user experience

• Maintain platform security and prevent misuse

• Comply with legal and regulatory obligations

5. Marketing Communications

We may send marketing emails to Massage Hero users about:

• Platform updates

• New features

• Services and offers

You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.

Transactional and service-related emails will still be sent where necessary.

6. Payments

Payments are processed securely by third-party providers, including:

• Stripe

• PayPal

Massage Hero does not store or process full payment card details on its own servers.

7. Analytics, Tracking & Cookies

We may use analytics and tracking tools such as:

• Google Analytics

• Advertising and conversion tracking tools

• Other similar technologies

These tools help us understand how the platform and website are used and improve performance.

Cookies may be used for:

• Essential website functionality

• Analytics

• Marketing and advertising (where consent is given)

You can manage or withdraw cookie consent through your browser or cookie settings.

8. Data Storage & International Transfers

Massage Hero uses third-party infrastructure and platforms to operate its services.

This means personal data may be stored or processed outside the UK or EU, including in the United States. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses to protect personal data in line with GDPR requirements.

9. Data Sharing

We may share personal data with:

• Service providers who help us operate the platform (hosting, email delivery, analytics, payment processing)

• Legal or regulatory authorities where required by law

We do not sell personal data.

10. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services

• Meet legal, accounting, or regulatory requirements

• Resolve disputes or enforce agreements

Data may be anonymised or deleted when no longer required.

11. Your Data Protection Rights

Under GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

Requests can be made by contacting: [email protected]

12. Responsibilities of Massage Hero Users

Massage therapists and businesses using Massage Hero are responsible for:

• Complying with applicable data protection laws

• Maintaining their own privacy policies for their clients

• Obtaining valid consent for collecting and processing client data

• Handling health and consultation data lawfully

Massage Hero is not responsible for how individual users manage client data outside the platform’s core functionality.

13. Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. However, no system can be guaranteed to be 100% secure.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.

15. Contact

If you have questions or concerns about this Privacy Policy or how we handle personal data, contact:

[email protected]